1 Information We Collect

When you work with SharpConnectSword for financial consulting services, we collect information that helps us provide personalized debt management and financial restructuring solutions. This includes basic contact information, financial status details relevant to your consultation, and communication preferences.

• Personal identification information (name, email, phone number)
• Financial situation details shared during consultations
• Communication records and consultation notes
• Website usage data and service interaction patterns
• Payment information for service transactions

We only collect information that directly supports our ability to help you navigate financial challenges and develop sustainable debt management strategies.

2 How We Use Your Information

Your information serves specific purposes related to delivering quality financial consulting services. We analyze your financial situation to create customized debt management plans and provide ongoing support throughout your financial recovery process.

We also use your information to schedule consultations, send relevant financial resources, and maintain records of our professional relationship. Communication preferences you set help us contact you through your preferred channels about service updates or important financial guidance.

Internal business operations like service improvement, staff training, and compliance with Vietnamese financial consulting regulations also require access to certain client information.

3 Information Sharing and Disclosure

SharpConnectSword operates with strict confidentiality standards. We never sell client information to third parties or share personal financial details for marketing purposes. Your financial consultation information remains confidential within our professional team.

Limited information sharing occurs only when necessary for service delivery - such as working with verified financial institutions on your behalf during debt negotiation processes, or when required by Vietnamese legal authorities in specific regulatory circumstances.

Service providers who support our business operations (secure document storage, encrypted communication systems) may access certain information under strict confidentiality agreements that meet professional financial consulting standards.

4 Your Privacy Rights

To exercise these rights, contact us using the information provided below. We respond to privacy requests within 15 business days and work with you to address any concerns about how your information is handled.

5 Data Security and Protection

Financial information requires the highest security standards. We use encrypted storage systems, secure communication channels, and restricted access protocols to protect your consultation records and personal information.

Our team receives regular training on privacy protection and confidentiality requirements specific to financial consulting services. Physical documents are stored in locked, access-controlled facilities, while digital information uses multi-layer encryption and secure backup systems.

While we implement comprehensive security measures, we also recommend that clients use secure communication methods when sharing sensitive financial information and notify us immediately of any suspected privacy breaches.

6 Data Retention and Deletion

Client information is retained for periods that support ongoing service relationships and meet Vietnamese financial services regulatory requirements. Active consultation records are maintained throughout our professional relationship and for seven years following service completion.

Marketing communication preferences and basic contact information may be retained longer to respect your communication choices and prevent unwanted contact after you've opted out of certain communications.

You can request deletion of specific information types, though some records may need to be maintained for legal compliance or legitimate business purposes. We'll explain any retention requirements when processing deletion requests.

7 Policy Updates and Changes

This privacy policy reflects our current practices as of March 2025. Changes to our information handling procedures or Vietnamese privacy regulations may require policy updates.

Significant changes will be communicated through direct email to active clients and posted on our website with updated effective dates. Continued use of our services after policy changes indicates acceptance of updated terms.

We encourage clients to review this policy periodically, especially before sharing new sensitive information or when privacy concerns arise during our professional relationship.